Original topic:

Art store activation problems

(Topic created: 2 weeks ago)
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Svegus
Constellation
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QLED and The Frame TVs

Hi, 
I know i´m not alone with this issue, but the horrible experience of trying to get a new Frame TV to do what it´s supposed to do has to be shared. 

I currently have two active subscriptions for the Art Store, but my TV won´t recognize any of them. Have tried every single solution proposed by Samsung Support, but nothing works. There also seem to be no willingness by Samsung to solve this, as neither the cs.frame-email or Samsung Checkout-support has a solution.
Even Samsung´s own technical support-agents are frustrated by this, and suggest i return the TV and buy something else (not Samsung). 

The Frame TV is nice with the Art, but without it´s a sub-par TV bettered by most other TVs in the same price range.  

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