I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.
All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.
Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.
I get the following errors:
Hulu Error Code: P-DEV320
Unique Error ID: player-2-32191c7c
Disney+: no error code, just a message that something is wrong.
None of these actions work. I had a Samsung tech on the phone and logged in to the TV. We did all this and she did more, but all to no avail. It really appears to me that the last Samsung update on our TV’s **bleep** up DRM. We can open the app…even see a preview, but once we select a video, show, or other to watch we get timeout error messages. Personally, I have had Samsung TVs for many years, but after this and the apparent lack of interest the company has in resolving the issue. I’m not apt to buy another Samsung product. I guess I just have to use a Firestick or Roku to get the programs I’m paying for. What a shame to lose your customer’s like this.
Samsung is a joke and has been passing the buck on this since November. It is clearly a software issue with the new UI they released in November. Just own up to it and acknowledge the software has a bug. Take all the bloatware off my tv and fix it.
I agree, mine has been stuck in this malfunction mode since after the last update. I had to install a Firestick in order to be able to watch TV, that is pretty bad on a TV that costs $2000+. I was on with their tech support, they even “went in to my tv” and went through all (Including a full reset). None of this resulted in an improvement. At the end of the call the rep told me “the owners of the apps will have to update their software”…this is really insane. Making me sorry I bought this unit.
I'm not calling support. I refuse to talk to some poor tech support person who is following a script provided by a company that will not acknowledge the software is the issue.
I am having the same issue with the Hulu and Sling Tv Apps. I also have an issue with the eARC not functioning correctly. No matter what the source audio is whether from an OTA broadcast or from one of the Tv's resident streaming Apps all audio over HDMI to my receiver is converted to PCM.
Since my qn95c got updates to version 2020 back in November. I can not play anything on Disney+, hulu, paramount +, peacock, or cruncyroll since. $1500 useless tv on my wall
I am having a similar issue on all my samsung tv. Can't use hulu disney or YouTube. Only netflix works and samsung tv plus. Done everything including factory reset. Have 3 samsung tvs! All do the same thing
Hello, Arsh929. Welcome to the Samsung Community! We know how frustrating it can be when apps aren't working correctly. Here are some further troubleshooting steps you can try.
Clear App Cache: Access Device Care: Go to Settings > Support > Device Care. Manage Storage: Select "Manage Storage". Choose App: Select the app you want to clear the cache for, then select "View Details". Clear Cache: Select "Clear Cache". Uninstall and Reinstall Apps: Delete App: Go to Settings > Apps > select the app and choose "Delete". Reinstall App: Reinstall the app from the Samsung Apps store. Reset Smart Hub: Access Device Care: Go to Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Confirm Reset: Follow the on-screen instructions to reset the Smart Hub. Note: Resetting the Smart Hub will log you out of all apps and your Samsung Account, and remove all non-preinstalled apps. Check for App Updates: Check for Updates: Ensure the apps are up-to-date by checking for updates in the Samsung Apps store.
