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Original topic:

odyssey neo g8 keep looping usb test

(Topic created: 05-26-2023 04:48 PM)
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userhKbHSPHLXf
Constellation
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Monitors and Memory

got my odyssey neo g8 like a week ago, this after noon it keep looping usb test and then it failed and then restart the screen and reloop the same process,  happens randomly also when i push any of the menu setting button on the bottem. any one know how to fix this problem?

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I agree with @ddaniel51 on this a return/exchange would be the best option for this. Especially if this still occurs after power cycling. There's not really anything else to try for this. 

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ddaniel51
Red Giant
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Monitors and Memory

Return it.

 

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! I agree with @ddaniel51 on this a return/exchange would be the best option for this. Especially if this still occurs after power cycling. There's not really anything else to try for this. 

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