Just recently bought a 990 PRO 2TB to put in my Dell XPS 8950. The drive was recognized by the computer. It came with firmware 1B2QJXD7. I installed Samsung Magician and updated to 7.3.0, checked the info (no incompatibilities) and successfully ran the benchmarks. All was well. No issues. This morning, I got a notification to update the firmware on my 990 PRO from 1B2QJXD7 to 3B2QJXD7, but when I click on the "update" button, it starts the update and tells me I should save my work and I click "Ok" to continue the update. However, the update fails soon after that and returns with "Failed to update the firmware on the selected drive." Looked at the log files. Seems to be trying to do the firmware update but can't seem to find it and just times out. Anyone seeing the same problem? Anyone have a solution?
Exactly the same situation (update from win 11 without reboot) and simultaneously update firmware. Result, FAIL Rebooting and try again with only the firmware, and all Ok
Today I was able to successfully update the FW of my two 1 TB 990 Pro in my Galaxy Book Ultra to the new Firmware version with the Samsung Magician software and without any problems. Samsung has obviously fixed the FW update, as can be read in the change log. Alternatively, you could also update the update with the ISO file. Here is the download.
After working through this error, I may have a solution...
System: HP EVNY LAPTOP16-h0xxx
OS: Windows 11 Home 22H2 22621.1702
Drives: 2 x Samsung SSK 990 Pro TB
What ended up working was the following:
1. Windows Key --> Start Up Apps
2. I disabled everything; except:
Windows Security Notification Icon
Realtek HD Audio Universal Service
Personal Software; just missed these, it didn't matter though
Synology back up
ElgatoAudioControlServerWatcher
3. Rebooted
4. Ran Samsung Magician
5. Installed update successfully.
Notes:
A "potential culprit" may have been Docker Desktop; this is set to run at Start Up.
Additionally, I use a Primo Cache that creates a layer between my disks and memory; slick program if you haven't tried it. I have 64GB of ram and allocate 32GB for the cache. Either way, I paused the cache before rebooting.
- I did try creating a bootable USB from the ISO but received a "bad shim signature," which may be due to Secure Boot.
Update: Well I found a solution that works on my Dell computer. The solution is one that I saw posted as a solution to this problem, in several places, but I discounted because it seemed like it was too much to do to get a firmware update to work. There had to be something easier. My computer has 2 slots for SSDs. It came with a 1TB SSD in one slot and I put my 990 PRO 2TB in the other slot. The posted solution that worked for me was to swap the SSDs (put the 990 in slot0?). I swapped the SSDs, started up and Samsung Magician installed the firmware cleanly, without changing anything else. Took less than 5 minutes (use proper anti static mat and wrist strap).
Not sure whose problem this is but it sure is a problem. It may also be an interaction between Samsung and whatever your device is (Dell in my case). Somebody has to make this better. If your device has more than one SSD slots it may be worth trying. Worked for me. My problem is now SOLVED.
