- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2023
11:48 AM
(Last edited
08-31-2023
04:52 PM
by
SamsungCaleb
) in
Today all of a sudden my G9 that is 1 year to 1 year and a half went lite black screen.
I was playing on it after 6 weeks of not using the PC for being away on holidays and all of a sudden it went black.
I can see white/grey light but can't see any display port information or even the screen menu. I have tried the same cables in another screen and everything is working.
Any idea what the problem can be?
Solved! Go to Solution.
![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
09-03-2023
02:14 PM
(Last edited
09-03-2023
02:15 PM
by
SamsungCaleb
) in
Hello! Thank you for reaching out! I see how this can be a cause for concern with your monitor screen being blank. I would recommend trying the steps in the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01110761/
If these to not help then service will be required. Depending on your warranty you will have a couple of options for service.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
![](/skins/images/3F3D0221F989A87F9EE6CDB63A1B22D2/responsive_peak/images/icon_anonymous_message.png)