JUMP TO SOLUTION Solved

Original topic:

OLED G9 Display Port and Jog Switch/Menu Issues

(Topic created: 04-30-2024 12:35 PM)
937 Views
nobigdealbro
Constellation
Options
Monitors and Memory

Just set up my new OLED G9 49" on my PC with a Geforce RTX 2060, encountered two issues immediately:

  • Display Port does not work - it registers a signal but black screen
  • Jog switch does not appear to be working correctly, especially left (source selection) and up (functional menus). As a result, I can't access the monitor's settings. I've tried power cycling. 

Any advice would be appreciated before I initiate a return.

0 Likes
Reply
1 Reply
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Monitors and Memory

Sorry to hear your having this issue if the buttons won't function correctly and the display port won't display a picture I would suggest contacting support to see what they may be able to do before starting the return process 

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.