Original topic:

smarthub search wants to install the universal guide details.

(Topic created: 09-08-2024 07:50 AM)
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tbint
Asteroid
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LED and OLED TVs

Smarthub "search" wants to install the universal guide details every time after the TV starts.

 

Samsung TU7000 55 TV Current version: 2211

https://youtu.be/wdnMwORuEH8

<iframe width="560" height="315" src="https://www.youtube.com/embed/wdnMwORuEH8?si=2l49vIS-cIOAEgz-" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

 

Universal Guide Details Install, Samsung TU7000 55 TV
7 Replies
tbint
Asteroid
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LED and OLED TVs

Samsung is passing the buck with the firmware update. Send me the firmware file on a USB flash drive! Some places do not have the internet allowance. 

Prime video app changes picture size during video. Will have YouTube soon.

tbint
Asteroid
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LED and OLED TVs

Prime Video App changing picture size during Video play. Does not happen during Ads!

https://youtube.com/shorts/aQrTGTHak70

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susan_55
Asteroid
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LED and OLED TVs

Does anyone help with issues? I'm having the same issues with the same TV. 

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tbint
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It looks like Samsung has no Idea what is going on with the constant install of the  universal guide details! 

It does not appear any one views these forums. 

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userds3k5ALHnM
Constellation
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LED and OLED TVs

I have this same issue. Whenever I pick a search result the first time after turning on the TV, it wants to install universal guide detail, just like OP's video.

susan_55
Asteroid
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LED and OLED TVs

No one helps here or at customer service phone support. Nothing to do but wait for a new update. The Prime video app is useless as of now! Happens with ads and videos changing all resolutions. 

Wondering if the paramount app works. What other apps will carry a Amazon prime video subscription???

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honeybadgerass
Constellation
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LED and OLED TVs
This is STILL happening. No solutions.
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