network issue

[userUtLpV9O5qT]

Hi Everyone,

I bought  after Thanksgiving a  Samsung 77" Class OLED S84D    QN77S84DBEXZA . It is wall mounted. I cannot connected the tv to internet  via LAN. The wireless is working fine.

I used different cables: Cat 5e, Cat 6, Cat 6a, Cat 7  and Cat 8. All the cable are from Monoprice.

Cat8  gave me a humming sound through my Denon Avr X48000H.

Please help me find a solution.

[meself]

Monoprice good choice as for connection check the dns

[userUtLpV9O5qT]

Thank you for your reply.

Tv keeps saying to connect the cable to the port. and only one orange light where the cable is connected to the  router(no green blinking).

It is like the Lan port in the TV is not working ,not even recognized when/while the cable is connected.

[meself]

https://www.samsung.com/latin_en/support/tv-audio-video/solving-wi-fi-connection-issues-on-your-sams...

[realaud]

If the wireless connection is fine, why do you also need the Ethernet connection? One usually chooses one or the other.

[userUtLpV9O5qT]

Because of speed the streaming is faster with ethernet than wireless.

my preference is always Lan than wireless.

[LongHiker]

@userUtLpV9O5qT Have you tried connecting a different Ethernet device to the port in the wall? It could be that the port or cable to the port is defective.