I've had this tv since it released in 2017 and I have only ever had English set for the language for this tv. As of today all voice commands given are not being recognized and when displayed on the tv, it's showing up in Russian.
I have checked all of the language settings and they are set to English. I'm unable to check for an update to this tv for some reason as that option is grayed out and it's showing as offline in the smart things app.
The only thing I really use the voice commands for is to turn on the sleep timer which I can do manually still, however, it's not convenient.
There are also multiple posts on Reddit for this same issue happening on other models but no solutions as to how to fix it.
Is there a fix for this issue?
Edit to add: the TV is connected to my network, I'm able to use streaming apps on it without issues and it does have my Samsung account connected.
For the past two weeks I have not been able to use my voice remote, all my commands shows up in another language, I was told it was Russian. Each time I try to call Samsung Support I get they are not available and try using Samsung.com...very frustrating.
