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Original topic:

Samsung TV led showing in background

(Topic created: Saturday)
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Soulfinger
Constellation
Options
LED and OLED TVs

WHO is having this issue with LED lights showing in the background 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello @Soulfinger! Thank you for reaching out! If this is occurring on all sources this is something that will require service. Depending on your warranty you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

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2 Replies
3Fees
Supernova
Options
LED and OLED TVs
0 Likes
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello @Soulfinger! Thank you for reaching out! If this is occurring on all sources this is something that will require service. Depending on your warranty you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/