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Original topic:

UN50J6300 melted and nearly caught fire today

(Topic created: 10-16-2025 12:20 PM)
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ColtsKeith
Constellation
Options
LED and OLED TVs

Lucky I was actively watching at the time.  The screen went to white vertical lines and then blacked out.  I couldn't figure out what was wrong until I noticed the bottom-left corner of the unit was melted and smoking.

Of course, I immediately unplugged it.  Is there a recall on this?   Obviously extremely dangerous.

We have 4 other Samsung TVs in our home.  Now, I'm worried about them all.

This is unacceptable.  What can be done?tv1.jpg

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Correct GaryB82 as stated, we definitely understand your concern. However, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. Please Private Message any moderator by selecting and clicking on the chat option with your full model and serial number for review.

 

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2 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

I'm sorry to hear about this issue. I suggest contacting customer service to see if a recall is active. I will also tag one of the mods; they may be able to provide some assistance. @SamsungRei @Samsung_Moderator 

https://www.samsung.com/us/support/contact/



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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Correct GaryB82 as stated, we definitely understand your concern. However, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. Please Private Message any moderator by selecting and clicking on the chat option with your full model and serial number for review.