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10-16-2025 12:20 PM (Last edited 10-16-2025 12:23 PM ) in
LED and OLED TVsLucky I was actively watching at the time. The screen went to white vertical lines and then blacked out. I couldn't figure out what was wrong until I noticed the bottom-left corner of the unit was melted and smoking.
Of course, I immediately unplugged it. Is there a recall on this? Obviously extremely dangerous.
We have 4 other Samsung TVs in our home. Now, I'm worried about them all.
This is unacceptable. What can be done?
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10-16-2025 01:23 PM in
LED and OLED TVsCorrect GaryB82 as stated, we definitely understand your concern. However, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. Please Private Message any moderator by selecting and clicking on the chat option with your full model and serial number for review.
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10-16-2025 12:46 PM in
LED and OLED TVsI'm sorry to hear about this issue. I suggest contacting customer service to see if a recall is active. I will also tag one of the mods; they may be able to provide some assistance. @SamsungRei @Samsung_Moderator
https://www.samsung.com/us/support/contact/
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10-16-2025 01:23 PM in
LED and OLED TVsCorrect GaryB82 as stated, we definitely understand your concern. However, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. Please Private Message any moderator by selecting and clicking on the chat option with your full model and serial number for review.
