The other day the 55 inch smart TV melted and caught on fire. Is this common? Part of the screen is gone now. Plastic has melted in it. A planter was below it and caught on fire. My roommate saw it smoking abd on fire. Burned her fingers putting it out. TV is not usable now, still turns on but missing part of the screen. Very disappointing.
We hope everything is going well! To better assist you and ensure we can escalate your concern appropriately, could you please private message me or another moderator with the following information?
Full Name: Address (including ZIP Code): Phone Number: Email Address: TV Model Number: TV Serial Number:
Once we have this information, we’ll be able to move forward with the next steps. Thank you for your cooperation!
Oh, I agree with @Pianodude58 - DO NOT TURN ON THE TV and keep it unplugged. If it's under warranty, get it serviced, but I'd be wary about ever using it again. if it's not under warranty, decide whether it's more feasible to replace it rather than repair it. Check the outlet to make sure there was no power surge that caused this. Even if you choose not to get it serviced, report it to Samsung as this is an event they should know about.
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We hope everything is going well! To better assist you and ensure we can escalate your concern appropriately, could you please private message me or another moderator with the following information?
Full Name: Address (including ZIP Code): Phone Number: Email Address: TV Model Number: TV Serial Number:
Once we have this information, we’ll be able to move forward with the next steps. Thank you for your cooperation!
