Original topic:

UHD Video Pack Issues

(Topic created: 2 weeks ago)
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ebsubman
Constellation
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LED and OLED TVs

I bought a new SAMSUNG 65" QLED (QN65S95CAF) and was interested how the SAMSUNG UHD Video Pack movies would look on it . Unfortunately, it shows an error message and said that only TVs made BEFORE a certain date would work. Has anyone else had this problem and have any work arounds to watch these encrypted movies?

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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