Hello! Thank you so much for posting about this. I completely understand your concerns with the tv screen going black. I'll be more than delighted to assist. Can you explain what troubleshooting steps you tried?
If none of the troubleshooting is not working then this will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
