Samsung Solar Remote controller BN59-01385D bluetooth pair issue

[userunh0TOgczw]

I am using a Samsung QE65S95B TV, currently my second remote control is broken...

The last remote gave up overnight. The infraport works, but only turns the TV on and off. Of course, the remote and the TV are reset, when pairing, the message "Search for devices" appears, but pairing fails.

This is the second remote control with the same error. I suspect it will be a type error because I read about it elsewhere (https://us.community.samsung.com/t5/QLED-and-The-Frame-TVs/Resolved-solar-bluetooth-remote-not -rem... ). Has anyone else had this problem?

[Samsung_Moderator · Accepted solution]

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html