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Samsung Crystal UHD (2020) screen flickering

(Topic created: 06-17-2020 12:41 PM)
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userBAHESV4MNn
Constellation
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LED and OLED TVs

Hello,

 

I would like to know if anyone is experiencing screen flickering randomly on this TV series. I currently have the 65" version and I have been having flickering from time to time. Its not constant but I have been getting them randomly.

I have tried updating the software, disabling auto brightness (motion and ambient) and reconnecting the power cord. Its been days since the last flicker, I am going to update the software to the latest firmware to see if it helps.

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SamsungJam
Community Manager
Community Manager
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LED and OLED TVs

Is this happening no matter the source or strictly when streaming?  


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userBAHESV4MNn
Constellation
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LED and OLED TVs

So far, only while streaming (Netflix, Hulu, etc) I haven't experienced it yet on HDMI 

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SamsungJam
Community Manager
Community Manager
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LED and OLED TVs

Have you tried connecting your modem into the television directly to see if that still occurs?  If not, would you be willing to give that a shot?  


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user1h5LPDNXRT
Constellation
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LED and OLED TVs

I have a brand new 75 inch UHD TU7000 and that's doing it occasionally.

 

I've tried everything and nothing works. Lots of people are reporting this issue. Spent ages on the phone to Samsung Support yesterday and they said there is a known flicker problem but they dont know if my 2020 model still has this fault.

 

Their only advice was to return it for a replacement or keep an eye on it for a few days and if it's still doing it to call back.

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userht2eq3V8kv
Constellation
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LED and OLED TVs

I have this issue too 

Brand new 75inch 

 

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Options
LED and OLED TVs

My TU7000 is on the latest firmware and I have yet to see any flickering in Netflix app.

 

How often are you seeing it? What titles are you watching?

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userwAsh2QdS0j
Constellation
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LED and OLED TVs

My tu7000 also started doing the flickering i bought it almost 2 weeks.

 

I thunk is related to new Os system my old 6300f was flawless.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

I'm sorry to hear that, does this occur on all sources? Also, does this occur with any connected device?


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userK91nYgnJfU
Constellation
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LED and OLED TVs

My TV does the same thing,  it is a 65in Samsung Crystal UHD as well and it flickers constantly. 

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