Original topic:

Samsung - 60ā€ Class DU7200 Series - cannot access most settings

(Topic created: a week ago)
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Troy S
Constellation
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LED and OLED TVs

I would like to do a factory reset of the TV. I go into Settings -> All Settings and a message returns "Not Available". In fact, a lot of the picture-related settings (Brightness, Picture mode, etc)  are greyed out and almost all other settings return the same "Not Available" message. Help!

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! I can see how this can be frustrating with your TV not being able to be reset. Please try the troubleshooting link below. 

 

https://www.samsung.com/us/support/answer/ANS00077524/

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