Original topic:

Redo Bixby Onboarding Process

(Topic created: yesterday)
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DiegoRamat3
Astronaut
Options
LED and OLED TVs

I recently signed myself out of my Samsung Account on all devices, including my Samsung S90D OLED TV. Ever since I have been unable to use Bixby on my TV and whenever I try to even go into the settings I get an error message saying "The device was unlinked from Bixby. To use Bixby again, start the onboarding process." 

I'm not even sure what that means (I'm very sorry, I am so clueless when it comes to technology and stuff exactly like this), much less how to go about starting the "onboarding process." Is that like an entire factory reset? It seems whenever I try to go to a setting to attempt this, it gives me that error message and doesn't allow me to do so.

ANY assistance would be massively appreciated!!!

1 Reply
kimberleigh
Comet
Options
LED and OLED TVs
The process you went thru to activate Bixby on your tv originally, you need to do that same process again. After that, you should be good
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