Power board failure S95D

[jordanschuetz]

Hey everyone,

If you’re reading this, i’ve owned my S95D for 12 months and 26 days, and I just had my second major power board failure. The TV is completely dead—it won't turn on at all.

I spent $3,500 on this TV new. Six months ago (when I was still under warranty), techs came out and swapped the power board. They even told me this was a "common issue" with the 2024 models but claimed the new part fixed it. Clearly, it didn't.

Now I’m out of luck because I'm technically 26 days out of warranty and I have to now get a service tech out to my house again and pay for it this time

[nullandvoid]

Are you sure your home electricity didn't cause a power surge to the board?  I generally keep my TVs plugged into a surge protector/UPC because I know I have wonky power.

[Samsung_Moderator]

Hey, jordanschuetz, thank you for sharing this concern with us. We are very sorry to hear that you are experiencing a power failure with your S95D. To help us investigate this further and look into potential service or other options, please send a private message to a moderator. You can do that by clicking on a moderator's profile or by clicking the link below.

https://us.community.samsung.com/t5/notes/composepage

[jordanschuetz]

I didn't have a power outage and I have Arc-Fault Circuit Interrupters on my circuits that should have prevented any issue. I should probably get a UPC to be safe!

[JOSEPHA1]

i have a power surge strip its hooked up to thank u very much for the honest reply not getting any help from Samsung bad look for Samsung 

[jordanschuetz]

Hey Matt, 

Thanks for the reply. So turns out after the first service, they didn't replace the powerboard with the new updated model. I've attached a photo of the new powerboard they installed versus the old version of the powerboard.

 

[jordanschuetz]

Here's what the old powerboard looks like!

[Members_fRuSSTw]

Same exact issue with QN77S95FAFXZA.

service quick was called out for warranty work and to replace the power board. 1 week later  Technician comes out and installs new board,  said the replacement power board is also defective. 

Now waiting another week for replacement of a replacement power board. I paid 5 thousand for this tv and Samsung won't do the right thing by just sending out a new connect box. 

I've bought 10 Samsung TVs for myself and family.

You have lost a customer 

[JOSEPHA1]

im with u ive asked the state of missouri to withold there license to do business n missouri especially to seniors for whatever period the regulatory sees fits bad deal hard to watch tv when its broke

[nullandvoid]

What good will a new connect box do you if the defect is with the power board of the TV itself?