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Original topic:

Pop up notification every 2 hours or so on my QN90B

(Topic created: 02-25-2025 09:58 PM)
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EsQueue
Cosmic Ray
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LED and OLED TVs

For the past 2 days, I've been getting an EXTREMELY annoying popup notification with small ding sound. This pops up about every 2 hours and disappears in 5 seconds. Impossible and just plain silly to not be able to read it. It does say something about thanks for being a customer and that smart hub collects data in some kind of way and that you can mess with settings in settings. I have never been able to read it as it leaves so fast. I just disconnected it from my network prior to posting this. Anyone knows what this is and most importantly, how to stop it? 

I only hope that disconnecting it from my network will stop these messages but only thing I can find under privacy settings want me to agree to a bunch of check marks. I clicked none of them as I do not agree with their TOS for something that I rarely use. This TV is strictly as a monitor and have no antenna connected. I could completely disable smart hub as I may just have by disconnecting the network connection. 

UPDATE EDIT: 
Taking the TV offline seemed to have fixed the issue but the loss of IP remote control via watch and home assistance is an annoying too. My plan is to Block the TV's mac address from any WAN (Wide Area Network) access via my router. I'll put it back on the network so that my home assistance setup still has access to it so I'll still have my remote control features but the TV and Samsung has no access to and can't make changes to my purchased and owned property.
The TV is used as a monitor like I said so a dumb tv will be fine if I can't get it to work how I mentioned. I'll update if anyone even cares about that route.

UPDATE 2: I have since reconnected my TV back to the network and instantly saw the warning again. I then blocked WAN access of the TV via my router but it is connected to my LAN only. 
I then disconnected my phone offline to test and still have access to my Home Assistant features to the TV online as that is via a encrypted DDNS running through my own micro PC setup along with every other former cloud device I own. All controlled by me. Now Samsung can't break what they can't connect to. 

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108 Replies
userXykvTwGhbf
Constellation
Options
LED and OLED TVs

In my Samsung menu (settings) I found a place with Smarthub Autorun and unchecked that. I also reviewed the privacy settings. I use a Roku device so I'm not really using the smart part of the TV.

Randy9
Constellation
Options
LED and OLED TVs

Our 2020 QN55Q80 does the same, and has been displaying the message for the past 4 or 5 days. The window stays on screen for some minutes.

funguy_spores
Constellation
Options
LED and OLED TVs

Having this issue too. I hate Samsung. I will be writing negative reviews on this product everywhere possible. Never again will I buy something from this company. Only dumb TVs from now on.

LongHiker
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

This is a minor inconvenience. I'm sure that it will be fixed soon. The TV is awesome and no need to consider alternatives for this random pop-up display. 

madatmyTV
Cosmic Ray
Options
LED and OLED TVs

When you are paying over $1000 for TV youā€™re not supposed to be annoyed or inconvenienced in any way.  Donā€™t get me wrong Samsung TVs are beautiful but I guess is gonna be LG for me if they donā€™t fix this by the end of the week.

Members_N0xhOvM
Asteroid
Options
LED and OLED TVs

This is a major inconvenience and yes it is enough to consider getting a Bravia.

Members_MRD6KVb
Constellation
Options
LED and OLED TVs

They either fix this issue or they lose this long-time Samsung customer for good. 

iHateTech
Constellation
Options
LED and OLED TVs

Same here. I've tried everything except going offline with it. I refuse to check the agreements for the spying they want to do. This is just the reason I needed to justify buying that new Sony from Costco!

Waytoogo
Constellation
Options
LED and OLED TVs

I tried checking all 3 of the check marks, and it still pops up every 2 hours or so.

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CausticPill
Constellation
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LED and OLED TVs
Same....
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