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Original topic:

Pop up notification every 2 hours or so on my QN90B

(Topic created: 7 hours ago)
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EsQueue
Cosmic Ray
Options
LED and OLED TVs

For the past 2 days, I've been getting an EXTREMELY annoying popup notification with small ding sound. This pops up about every 2 hours and disappears in 5 seconds. Impossible and just plain silly to not be able to read it. It does say something about thanks for being a customer and that smart hub collects data in some kind of way and that you can mess with settings in settings. I have never been able to read it as it leaves so fast. I just disconnected it from my network prior to posting this. Anyone knows what this is and most importantly, how to stop it? 

I only hope that disconnecting it from my network will stop these messages but only thing I can find under privacy settings want me to agree to a bunch of check marks. I clicked none of them as I do not agree with their TOS for something that I rarely use. This TV is strictly as a monitor and have no antenna connected. I could completely disable smart hub as I may just have by disconnecting the network connection. 

UPDATE EDIT: 
Taking the TV offline seemed to have fixed the issue but the loss of IP remote control via watch and home assistance is an annoying too. My plan is to Block the TV's mac address from any WAN (Wide Area Network) access via my router. I'll put it back on the network so that my home assistance setup still has access to it so I'll still have my remote control features but the TV and Samsung has no access to and can't make changes to my purchased and owned property.
The TV is used as a monitor like I said so a dumb tv will be fine if I can't get it to work how I mentioned. I'll update if anyone even cares about that route.

UPDATE 2: I have since reconnected my TV back to the network and instantly saw the warning again. I then blocked WAN access of the TV via my router but it is connected to my LAN only. 
I then disconnected my phone offline to test and still have access to my Home Assistant features to the TV online as that is via a encrypted DDNS running through my own micro PC setup along with every other former cloud device I own. All controlled by me. Now Samsung can't break what they can't connect to. 

87 Replies
Jogitar
Astronaut
Options
LED and OLED TVs

I'm also getting this on my Samsung 77" S84d series 4K OLED Smart Tizen TV  the past few days. Any luck with the fix yet?

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VinnyVeritas
Astronaut
Options
LED and OLED TVs

I too had this issue, but this is how I resolved it. 

Go to All Settings -> General & Privacy -> Terms & Privacy 

Scroll down to Viewing Information Services and select it. For some reason "I agree" was checked. Uncheck this and "Confirm".

I noticed the item below it, "Interest-Based Advertisements Service U.S. Privacy Notice" was also checked so I unchecked it as well.

I believe what happened is the last Samsung update must have slipped these in "under the covers" (or I'm just entirely blind and blew through them).

Hopefully this helps. It was extremely annoying.

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Sarcastic556
Asteroid
Options
LED and OLED TVs

I did this last night several times and still get the notice.

Rdub76
Cosmic Ray
Options
LED and OLED TVs
That does not work
MisterFixer
Astronaut
Options
LED and OLED TVs

I'm also getting this notification throughout the day. It even plays a little bell sound when it pops up. I cannot find any setting to disable notifications.

maxstr
Constellation
Options
LED and OLED TVs

QN95B here, I get the popup but without any OK or close button. It just appears and disappears before I can finish reading it. Happens on all inputs, even HDMI 

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Rayne1935
Constellation
Options
LED and OLED TVs
I turned it off! On the smart hub, arrow over to the left, then scroll/arrow down to connected devices or settings. Do NOT click on anything. You will see a notification bell. Arrow over to the bell and click once on it. A little box will pop up in upper right corner. It might say no new notifications but arrow up to the gear icon above the box and click on it. A screen will pop open. You can then uncheck the type of notifications you don't want, then click okay. You may have to turn the TV off (I had to do that.) and wait 30 seconds, turn TV back on and the annoying notification will be gone. I have the QN series but it should work pretty much the same on all with a smart hub.
Sarcastic556
Asteroid
Options
LED and OLED TVs

I tried this and so far, no more pop ups, but I'll have to see if I'm just missing them since I'm not parked in front of the TV 100%.  I assume turning these off means my refrigerator won't display the "your door was left open" messages on my TV if that occurs, right?  But other than that, I'm not losing anything?  Don't really care about the refrigerator but I assume at least SOME people have devices or appliances that they may like this feature for....

UPDATE:  Ok, I'm still getting the message.  It APPEARS to be once every two hours.  I've gone thru ALL menus and accepted anything that had the option, turned off notifications.  Samsung...we need an answer to this!

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Members_N0xhOvM
Asteroid
Options
LED and OLED TVs

This solution does not work. The pop up comes back after a while.

madatmyTV
Cosmic Ray
Options
LED and OLED TVs
Been through every solution on this thread including this one and nothing seems to work. But instead of 47 minutes it's now 3 hours and 5 minutes that the stupid notification returns.
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