My Samsung 55” UHD is unable to connect to server

[user2XH7YAYMMC]

Hi,

I bought my Samsung 55" UHD Smart tv - Samsung 7 series (55) in December 2019 and all was working fine with the apps.

I got cable this weekend And now when I go to the apps it says "unable to connect to server. Try again later." The TV is connected to the internet just fine. And my internet isn't down. I can go to Already installed apps like Netflix and it works fine streaming. 

When I try to look for an app I get an Error "The server is under maintenance. Please try again later. (1544104)

It won't let me sign into Samsung from my tv either. I get an error "Unable to connect to the Samsung Server. Please try again later. (116)

can you please help me fix this?

thank you,

rob

[SamsungCaleb]

Have you tried power cycling the TV? And have you tried power cycling your router? 

[Tricky_]

I am having the same problem, although my TV is a different model.

It shows that my TV is connected to the internet, and I am able to stream content on the Netflix app, so I'm not sure what cycling the router is going to accomplish.

When you ask Power cycle the TV, you mean to turn it off, or to unplug it?  Will that reset ALL my settings and apps?

RH

[Tricky_]

I also followed the self diagnostics to connect to the Smart Hub, and it tests out that everything is fine.

Please advise on further things to get this working again.

[Anonymous]

We are sorry to hear about this. Please send the model and serial numbers, along with the current software version, to this PM Link.

[userLSCyWG3ZbJ]

I have been experiencing the same issue for nearly a month. Netflix wont work and also other apps like prime, hbo go and etc. Tried resetting smart hub and samsung tv but still the same problem with the server. Also cant even log out or remove my samsung account. Tried logging in also with another samsung account but it still says unable to connect to samsung server. Thank you so much.

Model code UA82RU800GXXP

Software version T-MSMUABC-1372.2,BT-S

[swwsjc]

I have been experiencing the same issue for nearly a month. 

Model UN55RU7100FXZA

Software version T-MSLAKUC-1335.0

Please advise, thanks.

[Tricky_]

What fixed it for was power cycle (unplug, count to ten and plug into power outlet) the TV and rebooting my router.  
doesn't make a lick of sense to me but it worked.  

[userbbsezUOVuB]

I had this same issue and unplugging everything for a bit worked for me. Thanks!

[SamsungJam]

We're glad that you're up and running!