I have 2 Samsung TVs: One a 55" 4K TV, where I installed the HBO app with no problem. The other TV, the main one - Q75T QLED, has it in the app list, but when I click on it, it won't install. I deleted several apps and went through the maintenance utility, but still - nada. What gives?
We are so sorry about the concern with the 3rd party HBO Max app and would recommend trying the steps listed below as a resolution:
1. Power Cycle the TV by unplugging the TV from the wall for 60 seconds (a hard reset), then plug it back in
2. Check your internet and restart router if needed
3. Delete HBO Max. You can perform this action by finding the app, press and hold the app, then select "Delete" (not just remove from Home) then before you Reinstall the HBO Max app, ensure you check the storage by going through all your apps. We suggest removing any unused apps if need be.
