Original topic:

HBO Max App will not install

(Topic created: 06-02-2025 06:38 AM)
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JossXL47
Cosmic Ray
Options
LED and OLED TVs

Max App is not installing on Samsung TV 75 inch. Did Samsung and HBO had a fallout or something? 

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JossXL47
Cosmic Ray
Options
LED and OLED TVs
I found the correct 'Max' on the TV but when I clicked install, I can see it installing but it would cancel after a few seconds. I thought it was space issue as well. So, I removed unnecessary apps like TikTok (who needs this on TV btw), Sling, Fubo, DirecTV stream, and ESPN- since I don't use those. But Max will still not install. I have already paid the $29 for the bundle with Disney 🤣.
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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks so much for asking about this. I can definitely understand wanting to get the Max app up and working on your TV. Do you receive any type of error messages when trying to download the app? It's possible it may still be a memory issue, even though you've deleted some apps. Are you able to check the available space on your TV as well as the required space for the Max app? Lastly, if you haven't already, I recommend updating and resetting your TV. I'm providing links below with steps on how to do each of these. Please let us know if this helps. 

1. Update:

https://www.samsung.com/us/support/answer/ANS10002051/

2. Reset: 

https://www.samsung.com/us/support/answer/ANS00077524/