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05-30-2025
05:44 PM
(Last edited
06-03-2025
05:57 PM
by
SamsungCaleb
) in
Having problems with the new TV shutting off randomly. Tried the usual shut off turn on, unplug from TV and outlet. Changed HDMI cables and ports on TV. Any suggestions?
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06-02-2025 06:11 AM in
LED and OLED TVsHi there, thanks so much for reaching out about this. I can certainly understand the concern here. The error you described usually occurs when there is an issue with the Wi-Fi connection. I have this link that can walk you through what steps to take for this:
https://www.samsung.com/us/support/troubleshoot/TSG10002209/
However, I also have this link that has some additional steps you can take if the TV is only having power issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002218/
Please let us know if this helps.
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05-30-2025 06:02 PM in
LED and OLED TVsCan not connect to network
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06-02-2025 06:11 AM in
LED and OLED TVsHi there, thanks so much for reaching out about this. I can certainly understand the concern here. The error you described usually occurs when there is an issue with the Wi-Fi connection. I have this link that can walk you through what steps to take for this:
https://www.samsung.com/us/support/troubleshoot/TSG10002209/
However, I also have this link that has some additional steps you can take if the TV is only having power issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002218/
Please let us know if this helps.
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06-02-2025 06:32 AM in
LED and OLED TVs- Mark as New
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05-31-2025 09:06 AM in
LED and OLED TVs- Mark as New
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05-31-2025 12:51 PM in
LED and OLED TVs