I have this same problem. The Moderator's response to the original post was not helpful.
He suggested going to Settings to resolve it. But like the original questioner, my remote won't go to Settings. And like him, I tried Samsung Support. And I got the same result. "What a shame. Guess you need to buy a new TV."
That seems like an expensive answer to a question that seems to only require a software or firmware fix.
Hello! Thank you for reaching out! If none of the troubleshooting is helping, then I would recommend calling in directly at 1 (800) 726-7864 and asking for remote management to help get this solved.
