Original topic:

Can't get out of store/demo mode.

(Topic created: yesterday)
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myklC
Asteroid
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LED and OLED TVs
Got a used TV and alot of things dont highlight i cant find factory reset and cant get it out of demo store mode. . And my menu is different. I cant hook up to wifi. And this annoying display is on the left side. Z3fp3cxc103313x

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9 Replies
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LED and OLED TVs
Used, as in floor model? The store should have taken it out of demo mode before it left the store. If you bought it on an online marketplace, it could be that the previous user had the same issue and couldn't return it (maybe stolen?) I am not sure that a tv can be taken out of demo mode. You may have to contact Samsung directly.
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myklC
Asteroid
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Truth is my friends son died and he gave me his tv and other stuff lol.
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bawaji
Galaxy
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LED and OLED TVs

Did you search on Google? I searched and got hits describing how to change the mode back. It should work for you too. If you have already tried what was suggested and it didn't work, please report back.

You mention menu was different. Does that mean you weren't able to find the setting to switch back to home mode?

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myklC
Asteroid
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LED and OLED TVs
Correct. I did search on Google and the menu is totally different.This model said it was made in Canada and made in Mexico.I don't know if that has anything to do with it, but whatever I can't even get online.It only gives me wired option
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LED and OLED TVs
My best advice would be to call Samsung.
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meself
Honored Contributor
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LED and OLED TVs
Should return it
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myklC
Asteroid
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LED and OLED TVs
I received it from a friend whose son died
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GaryB82
Galactic Samsung Care Ambassador
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LED and OLED TVs
You can try TV settings - General - Reset at the bottom of the list.


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myklC
Asteroid
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LED and OLED TVs
It doesn't give me that option
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