I wanted to share a recent experience. I purchased a 70" Samsung TV (Model: UN70TU7000BXZA) from Target in April 2022, and today the TV died. I went through customer support and did all of the troubleshooting steps. Basically, the TV was dark, but flickering every second or so, no response from the remote or TV buttons. Customer support referred me to service, and I created a service ticket. A few hours later I talked with a service tech at a local TV retailer/service shop, and was informed that the cost to fix was about $525. The TV is out of warranty (1 year), but my question is whether Samsung TVs should really last more that 3 years? I can replace the TV with a new one cheaper than the cost to repair. Is it me, or is this really just a piece of junk? I have purchased several Samsung products recently (appliances, etc.) and have had problems. For example, the Samsung fridge I purchased (a nice one, SS french door), had to have the ice maker replaced after about two years, and Samsung replaced this at no cost even though it was out of warranty. Should Samsung do the same for this TV? Shouldn't a TV from a brand like Samsung last more than 3 years? I am very frustrated at this point. Your insight is appreciated. Thanks for listening.
Thanks for sharing your experience — I’m really sorry to hear about what happened. A TV dying after just three years, especially a 70-inch model, is incredibly frustrating. You’re right to expect a longer life from a major brand like Samsung, especially when it’s not a budget item and came from a trusted retailer.
You clearly did everything right — went through support, followed the troubleshooting steps, and even got a repair quote. Being told it would cost more to fix than to replace is a tough position to be in, especially after just a few years of use.
It’s not just about the warranty — it’s about reliability and trust in the product. If Samsung was willing to help with your fridge that was out of warranty, I hope they might consider some goodwill assistance here too. Sometimes persistence helps: submitting a follow-up through Samsung Members > Get Help > Feedback > Request > Product Service can get a better result, especially if you clearly document the full experience.
No, you're not wrong for being upset — your expectations are completely reasonable. Thanks again for taking the time to write it all out. I hope this gets resolved in a way that restores your trust in the brand.
Thanks for sharing your experience — I’m really sorry to hear about what happened. A TV dying after just three years, especially a 70-inch model, is incredibly frustrating. You’re right to expect a longer life from a major brand like Samsung, especially when it’s not a budget item and came from a trusted retailer.
You clearly did everything right — went through support, followed the troubleshooting steps, and even got a repair quote. Being told it would cost more to fix than to replace is a tough position to be in, especially after just a few years of use.
It’s not just about the warranty — it’s about reliability and trust in the product. If Samsung was willing to help with your fridge that was out of warranty, I hope they might consider some goodwill assistance here too. Sometimes persistence helps: submitting a follow-up through Samsung Members > Get Help > Feedback > Request > Product Service can get a better result, especially if you clearly document the full experience.
No, you're not wrong for being upset — your expectations are completely reasonable. Thanks again for taking the time to write it all out. I hope this gets resolved in a way that restores your trust in the brand.
