Hello! Thank you for reaching out! Can you please check if you are using standard sound mode, you can do that by going to Settings → Sound → Sound Mode → Standard. Also please make sure that intelligent mode is turned off, by going to Settings → General → Intelligent Mode Settings. Also please note that you may not be able to control the equalizer settings depending on what audio type is being played. Please turn on PCM to see if this is still occurring. Settings → Sound → Expert Settings → Digital Output Audio Format → PCM. If none of this helps, then it may be a compatibility issue.
Hello! Thank you for reaching out! Can you please check if you are using standard sound mode, you can do that by going to Settings → Sound → Sound Mode → Standard. Also please make sure that intelligent mode is turned off, by going to Settings → General → Intelligent Mode Settings. Also please note that you may not be able to control the equalizer settings depending on what audio type is being played. Please turn on PCM to see if this is still occurring. Settings → Sound → Expert Settings → Digital Output Audio Format → PCM. If none of this helps, then it may be a compatibility issue.
