I have a un65tu7000fxzc, and can't seem to update the TV at all. The website shows that I have an update available, but when trying to update through the TV, it says there isn't one available. When I downloaded and attempted to use the USB, it says firmware update not available.
In chatting with Samsung on the site, they told me to just wait it out, though there is an update available for it?? (I don't understand this tbh, as I have the apparently latest firmware on the USB)
I have run diagnostics multiple times, reset the TV to factory settings, tried over the app, and through USB, and nothing. I am not sure if the TV truly does have an update, or something is borked.
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
