When I turned my TV on about five minutes after it goes black screen, then I have to turn it off. Wait five minutes and turn it back on and it works just fine. Does anybody know what the issue is?
Hi @Mdn1959 , welcome to the Samsung Community! Thanks for taking the time to share what's going on with your TV โ I know how frustrating it can be when the screen goes black out of nowhere. Letโs try a few quick things that often help with this type of issue:
Power reset: Unplug the TV for about 5 minutes, then plug it back directly into a wall outlet. (Not a power strip) Check for audio: When the screen goes black, see if the sound is still playing. If it is, it often points to a backlight issue. Flashlight test: Shine a flashlight at the screen while itโs black โ if you see a faint picture, that confirms a backlight problem. Remove external devices: Unplug any HDMI or USB devices and test the TV by itself. Check ventilation: Make sure the TV isnโt too close to a wall and that the vents arenโt blocked. Software update: If the TV stays on long enough, check for updates under Settings > Support > Software Update.
If the same issue continues after trying these steps, the TV may need service for a potential backlight or power-related issue. Please let us know if this helps!
I have done all the following and every morning when I turn the TV on it last for about five minutes then I have to turn it off and restart it and I have done all the things you have suggested please help
@Mdn1959, since the previous troubleshooting steps did not resolve the issue, we recommend moving forward with service.
You can obtain service by contacting our phone support at 1-800-SAMSUNG (726-7864), or you may send a moderator a Private Message with the following information so we can review available service options:
