How to get a family hub Samsung refrigerator out of retail mode?

userzmlrlCXZbU · ‎11-08-2017

We purchase the floor model smart refrigerator from JCPenney and it is stuck in retail mode even after I performed a factory reset from the settings menu. It has no apps on it except the retail mode app. How do we set this up for use at home?

user0mnzqlvaIh · ‎04-29-2022

I followed reddit post on "rescue mode" and that worked for me

below worked for me

Rescue mode:

1) open/run fridge manager app from family hub

2) Press and hold recent apps or home for 10 seconds

3) white screen comes up with menus - select factory reset

4) Once factory reset is done, you'll be out of retail mode.

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SamsungPrince · ‎11-09-2017

Could you provide the full model of the fridge?

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userzmlrlCXZbU · ‎11-17-2017

Sorry, we just took the refridgerator back to the store. Thanks

userLRKAMqXb4r · ‎04-25-2020

WHAT WAS THE SOLUTION, I HAVE THE SAME ISSUE,

Courtney P · ‎08-08-2018

We have the same issue. Model RF22M9581SG. Just had it delivered and can't get it out of Retail Mode. What do we do?

SamsungTam · ‎08-08-2018

@Courtney P, thank you for that. If the fridge is displaying retail demonstration videos, please click on the link for the instructions on how to turn off Retail mode.

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Courtney P · ‎08-08-2018

Followed the Left/Right pattern in the link but it didn't do anything. Still in Retail Mode.

SamsungTam · ‎08-08-2018

@Courtney P, where was this unit purchased at? Have you reached out to the retailer regarding this issue?

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userkU7QdVfd9u · ‎01-19-2020

That link is dead-- please provide instructions.

MsBri1 · ‎01-20-2020

Hello there, I recommend reaching out to your retailer for the password.

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Original topic:

How to get a family hub Samsung refrigerator out of retail mode?

1 Solution