I am writing this email to formally register a complaint regarding a Samsung refrigerator that I purchased, which is currently under the warranty period.
Within the warranty period itself, cracks started appearing automatically on the freezer door and inside the freezer compartment. Initially, it was a very small point, but over time the cracks gradually increased in size.
I registered a complaint with customer care, following which a service technician visited my home. After inspection, the technician recorded a video and informed me that this issue would not be covered under warranty and that it would be chargeable. As an alternative, I was advised to paste a sticker over the cracked area and continue using the refrigerator.
I am extremely disappointed with this response. Is it reasonable to expect a customer to use a refrigerator during the warranty period by simply pasting a sticker over a damaged freezer? This kind of solution is neither safe nor acceptable.
I have small children at home, and using a refrigerator with cracks in the freezer without proper protection is a serious safety concern. In case of any gas leakage, burning, or explosion, will Samsung take responsibility for the consequences?
I request Samsung to take this matter seriously and provide an immediate and proper resolution, either through repair or replacement under warranty, ensuring the safety of my family.
I expect a prompt response and a satisfactory solution at the earliest.
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/
Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/
