How do you enter the Engineering menu on the Family Hub Fridge after latest update?

[userF4LqNJT1fb]

I need to run a forced defrost. Previously you could do this through the Engineering Menu (Open Fridge Manager app and tap the top corners in sequence... left right left right left right... all within 3 seconds.)

After the latest software update this does not work anymore.

How is it accessed now?

Thanks

[Anonymous · Accepted solution]

Hello! Please try the steps outlined in this video: Link

[usersBI2ApKXGw]

This link has nothing to do with the question or solving the issue.

[user2haumVzSde]

Hello,

These links do address the issue. 

How do you enter engineering mode with the new software update?

I need to defrost the faulty icemaker.

[userDB5RqZO1y5]

This link does not answer the above question

[usersBI2ApKXGw]

I have the exact same issue. Old way of entering engineer mode to force defrost no longer works since update. Link provided by SamsungGill has nothing to do with entering engineer mode and force defrosting icemaker.

[kat2017]

Same issue... has anyone been able to get through?

[userDB5RqZO1y5]

Same problem, anyone able to figure out?