we just purchased 4 new appliances from Samsung, fridge , stove, washer and dryer.....actually possibly 5 with the dishwasher. Recently my mother was cooking vegetable's on the new stove when it suddenly made a pop noise and the top cracked diagonally on the opposite side and partially shattered. The store sent a technician who saw no signs of abuse or something falling on the stovetop. The store Tanguay in Montreal Quebec just advised that Samsung would not honor the guarantee because it does not cover this. The stove is only about 6 months old.
It is close to the holidays making things worse because we receive guests during this period. This appears to be a problem as I have seen similar cases on Samsung's website and of course several similar grievances on the internet . We will likely have to contact the credit card company as Samsung and Tanguay furniture are being very unreasonable and unreliable. Its very unfortunate and all of this after purchasing a full line of Samsung products, very disappointing indeed
Thank you so much, I called today and of course their specialty claims department was busy and I have to wait for a call back. The technician came December 6th and now I have to wait 24/48 business hours. I feel like they genuinely just don’t care. Thank you for the help. I really appreciate it.
