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Original topic:

Waterwall DW80R9950US Detergent Door doesn't open

(Topic created: 10-08-2025 02:26 PM)
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SoFrustrated
Constellation
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Kitchen and Family Hub
Like the title says. The detergent door in my waterwall dishwasher doesn't open during the cycle. There are *no* obstructions, no residue build up, and it opens fine when manually opening it up. 

I ran a diagnostic and received the 0t code - no problems found. 

Has anyone dealt with this? 

EDIT: added "no" in front of "obstructions" 
3 Replies
MrSisterFister
Constellation
Options
Kitchen and Family Hub

Remove the obstructions.

Daniel L.
SoFrustrated
Constellation
Options
Kitchen and Family Hub

DERP. There are NO obstructions.

It doesn't open when when I run the machine with 0 dishes inside.

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Solution
SamsungDarius
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I would recommend checking the basic troubleshooting steps. Make sure there isn't a button stuck, check the filter, and make sure the drain hose isn't kinked.  Perform a power reset and run a cycle to test out your cycle. If the detergent door still isn't opening. I would recommend reaching out to us in private messages. You can do that by clicking on the link below. 

Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html