I've had the worse experience and it's not getting better.
Countless tickets. They claim PHYSICAL DAMAGE when in fact I can't use the burber because it malfunctioned and EXPLODED chunks of glass.
I have CRATERS in my back burner. I had a service person lined up and they cancelled it because I live too far?? What the???
Its 5 months old. Dec 16th i was cooking on the front 2 burners and the back exploded glass everywhere.
I want to exchange this but they are giving me a hard time. Daily phone calls hours on end. Arguing that this is NOT physical damage but a malfunction in their crappy stove top. I'm over samsung.
A $4 000 STOVE TOP is basically unusable and we are a famlily of 6.
Ticket numbers
Ticket No: 4179109043
Ticket No : 2314205060
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