Samsumg jet bot+ Sync With Smart Things

[Ed798]

Hi, I have a question. I bought a vacuum cleaner, but it doesn't sync with Smart Thing, and it doesn't do anything with the buttons on the top of the robot. Does anyone know how to solve the problem? 

[Samsung_Moderator · Accepted solution]

Hello and thank you for reaching out to the Samsung Community with your question. To start, we advise ensuring your SmartThings Samsung account is the same accounts.

Also, it is important to have both your mobile device and jet bot are connected to the same Wi-Fi network.

Finally, we suggest performing a simple reset or a factory reset on your Jet Bot due to the panel being unresponsive using this link- https://www.samsung.com/us/support/troubleshoot/TSG10002337/.