Refrigerator family hub touchscreen unresponsive/display doesn't work

[userop64rKJLlo]

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

[userSs6HhwrmXh]

Is there a video tutorial that shows how to do this?

[Anonymous]

The display reset button is located at the top of the right side door. There are more details in your user guide.

[userDgTaEdiBsL]

Thats not working for me, tried it time and time again. The screen for me, I tap on one part of the screen and it reacts on the complete opposite side. The red switch doesnt do anything. I cant use the screen at all. It lights up, but the touch is uncalibrated and presses whatever it wants. How do i fix this?

[userYSZezChoTl]

Did they help you? Mine is doing the same thing. I turned the switch off and on and still it does not work . 

[user7vaUWkPwch]

It didn't solve for my fridge. What is the service call number?

[Anonymous]

@userrgBq7KgdJn

@user7vaUWkPwch

The next step would be to have the unit serviced. You can call into 1-800-SAMSUNG or you can reach out to the Moderators with your full model code and serial number: Link

[tlc2tlw]

I have tried that several times a day for a couple weeks now and it still doesn’t work. 

[userOPR1JLlW4T]

What if the red button is not resetting the screen still unresponsive?

[MsBri1]

Have you tried to power cycle the unit by unplugging it or turning it off at the breaker?

[userkcOZHLybJp]

It doesn't work, please, do something