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11-20-2018 05:45 PM (Last edited 06-02-2023 05:23 PM by SamsungAl ) in
Kitchen and Family HubMy family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.
Solved! Go to Solution.
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05-12-2020 10:05 AM in
Kitchen and Family Hubwe have the same issue - it started 2 days ago with the update- I can't locate a way to unfreeze the screen- I know this doesnt help you
Hal
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06-08-2020 02:39 PM in
Kitchen and Family Hubsame issue! Samsung authorized tech is charging 200 bucks just to come look plus P&L. This is complete BS.
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09-30-2020 01:19 PM in
Kitchen and Family HubI can't even get one to come out here.
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08-18-2020 04:44 PM in
Kitchen and Family HubWas there a resolution to this? Mine is doing the same thing.
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03-18-2021 05:06 PM in
Kitchen and Family HubSame here I have bought many Samsung products in the past, but this is ridiculous.
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06-24-2020 04:14 PM in
Kitchen and Family HubMine an RF28HMEDBSR was triggered coming back on from a power outage. I don't appear to have a red switch on either door or any other openable compartment to hide a switch in. Is there an off switch for this model? The screen keeps blinking but the touchscreen is unresponsive. No error codes just the temp blinking and blinking..?
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09-27-2020 09:52 AM in
Kitchen and Family HubThis is not an adequate solution and given the amount of issues, this looks like Samsung family hub fridges have defective manufacturing.
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09-18-2020 11:21 AM in
Kitchen and Family HubThis is bad for business
Have had this frigerator for 16 months
and nothing but problems
First the fan went out then the touch screen on the frig.
How can I fix the touch screen
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09-18-2020 04:13 PM in
Kitchen and Family Hub@useruyHyvPtptE We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.
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10-25-2019 07:28 PM in
Kitchen and Family HubNone of these solutions worked for me. Here is what DID. I turned off the screen (the red button above the door.) I then unplugged the fridge for 5 minutes. Plugged the fridge back in and then turned on the screen with the button above the door. This seemed to reboot the tablet in a way that either unplugging or turning off the screen alone did not. Hope this helps someone else!