Original topic:

Microwave C-D1 error

(Topic created: yesterday)
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CianAK
Constellation
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Kitchen and Family Hub

I have a new microwave (less than a year old) giving consistent C-D1 errors. This product should be under warranty and it looks like the door lock broke itself. How do I bypass this error or fix the problem? Model is MS19DG8500SRAA.

5 Replies
justjustinagain197
Constellation
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Kitchen and Family Hub
Have you tried unplugging it for a short while? Give the capacitor time to drain electricity. Then plug it back up and see if it changes at all.
CianAK
Constellation
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Kitchen and Family Hub

Hey, thanks for the reply! I left it unplugged for maybe 10 minutes. But I think the issue is the lock itself. I can run the microwave and open the door mid-run with no issues, meaning the lock is just non-functional. I was looking for a way to just jump the lock signal or a relatively-easy repair.

justjustinagain197
Constellation
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Kitchen and Family Hub
If i think of anything I'll reach out my friend.
Solution
GaryB82
Galactic Samsung Care Ambassador
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Kitchen and Family Hub

If its still covered under the Manufactures warrantee you could contact a service center and they will send someone out to repair it for you.

https://www.samsung.com/us/support/contact/

https://www.samsung.com/us/support/service/locations/

 

Below are the only parts I can find for the door  

Door Latch

https://samsungpartsusa.com/products/de64-40006h

Door Switch

https://samsungpartsusa.com/products/3405-001034

Parts List

https://samsungpartsusa.com/products/ms19dg8500sraa

https://samsungparts.com/products/ms19dg8500sraa? 



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Samsung_Moderator
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Hello CianAK,

Our community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly. It will be our pleasure to assist you with the concern, and we ask for you to reach out to us directly via Private Message. You can contact any moderator by clicking on the chat option with your full model and serial number for further assistance. 

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