Hello community! I've always been a Samsung crazed consumer, I even keep my phone instead of trading them in when I get the newer model. BUT, I've finally decided to hang it all up now that Samsung Care has sold out to the bots and agents. You can't be so greedy and money/ power hungry that you allow the consumers to see and feel it. I'm not even sure if the head of the department wasn't an LLM bc those texts had a few red flags. You have to keep human staff even if you know your AI can placate the consumers long enough with timed responses that side step the off script questions and only show signs of activity once every 3 minutes. Not all of us are mindless dummies who bought and ate up the lies about needing to raise prices or slow down hiring cycles. AI took the jobs, not that I needed a job. I needed my refrigerator repaired or at least diagnosed before everything spoiled 3 days later. Probably longer if I gave them the opportunity. Best Buy was no better, but they have a valid excuse since they're struggling to stay relevant in this new online world we live in. I'm no longer paying fees for Samsung care, Best Buy Geek Sqaud Or any other insurance who doesn't even repair your item who's warranty ran out 2 months ago. Don't get me started on how they make sure that happens. The only time anyone even cared was when I texted the maintenence line telling them how done I am. I called a local appliance company who is coming out within the same 4 hours of even hearing my voice. Samsung says they couldn't find a technician that quickly, BS! They used to bc a HUMAN got online and called one who enrolled to be a technician for them. The ones I am hiring are exactly one of those technicians! He just doesn't have to give Samsung any of the money he's earning from me this time.
Don't get me wrong, I love AI because I use it to teach me university level stuff while most of the world thinks it's a glorified Google. Guess what patronizing corporate leaders, you're no better bc you act like its the human replacement revenue increasing version of Google. You need to hire more people! I don't care that you're trying to spend money to catch up with Google and ChatGPT in the world of AI! You're mad that you have to pay token costs?! Boowhoo, us average Americans can even afford to use it to build one solid plan effectively at all, much less consistently. LLMs don't even have access to the necessary tokens it takes for us broke nobodies. I was even planning on pitching an idea to bring corporate level AI to the rest of America as a utility, but I'm gonna have to think a bit harder on that one. The way it seems to be going, I want to die of old age b4 ppl become mindless drones.
Maybe I sarcastically ranted enough. I'll just jump into another topic or tell you how I get AI to hallucinate before if confirms all the things I already told it that I knew. Hire more humans, this ridiculous! I'm done with Google, Samsung, Microsoft, and was never really into Apple.
My experience with Samsung Fridge was actually a nightmare also. My daughter was up to get water from the left door on my fridge (2019 model) and she started screaming when it started vomiting ice cubes then water then ice cubes not stop onto the kitchen floor. I cut power to it and called for a repair and or replace ASAP. Got it fixed after parts ordered and food rot after 3 days. Insurance was kind to us. My daughter will never use the fridge door water and ice access again.
