Glass Shelf Impossible to Remove for Cleaning RF32CG5400SRAA

[KitchenMimi]

The glass shelf unit above the vegetable crisper cannot be cleaned. Juice and a few crumbs have gotten trapped between the glass and the plastic frame. There is no way to remove the glass from the frame for cleaning. All the tutorials are for other models and the product user guide completely skips over this shelf entirely. The Samsung team I have spoke to so far is clueless and just keeps sending me instructions for other models. There are no clips to release the glass and no instructions. In the meantime, it is  mold and salmonella waiting to happen. I have only had the unit for 2 months and I can't fathom years with no way to clean the shelf. This is disgusting and frankly it is a health hazard. Samsung needs to recall this shelf and replace with something functional. Model

RF32CG5400SRAA

[User10101]

Really POOr customer service from Samsung. They haven't bother to reply to anyone on this thread. Horrible ridiculous design. Whoever designed this has never clean a fridge in his or her life.

I will review the fridge with one star.  

[User10101]

Called Samsung Customer Service. Absolutely useless. They send me a link to a video of another model that did not apply to the bespoke fridge. I called again, and again they keep referring to the same video after explain that it did not apply. Also, I can't stand when they answer in some Asian country with agent with really thick accent really hard to understand. 

I was able to do it using the below. Type the tittle on Youtube.  Samsung doesn't allow me to paste a link 

Samsung refrigerator RF27CG5400SR vegetable crisper shelf glass removal

[Mr_Mustard_PhD]

What I did was take a grinder and make 2 slits in the plastic. Now I can slide it in and out by myself in about 2 minutes. Worked really well. Terrible design Samsung.

 

 

[SueZpawZ]

I can't even figure out how to remove the shelf from the back wall of the fridge. Can someone help me? I just received my Bespoke & im trying to remove the tape off the top shelf & im having a hard time removimg the shelf, to remove the tape easier.
Why do companies have to complicate something that doesn't need to be complicated??? 😫

[tamlh]

Did you get it removed?

[Members_bJnhMMf]

This is a horrible design.  Here’s what I did following another customer’s suggestion.  Mix some white vinegar with baking soda and poor on the underside of the glass.  Let sit a couple of minutes.  Used a small paint brush to push the bristles under the glass and rub around.  Then used a sink sprayer to rinse it off.  That got it all even under the middle of the frame.  HTH

[userWD2TtlyEzK]

How did you remove the shelf? I finally figured out how to dislodge the shelf my My doors won't open wide enough to let me take it out. I'm pretty handy but not to repair my fridge just to clean it lol

[rgdavis]

I tried to get help through Chat and gave up after an hour. I called 1-800-SAMSUNG and I received a link with the instructions. If you call and get Jose, please tell him Thanks from me AGAIN!!! You bend the white plastic back just a little and then pop the glass out!!! I am so grateful to Jose because I have been through several people that said "you can't remove it."

Here is the support contact link: https://www.samsung.com/us/support/contact/

[tamlh]

We sprayed hot water ( outside) and washed it as best as possible.. but the nasty stuff between the glass and plastic is gone now but we used really hot water to clean it. But of course we have hot and cold water hook ups outside which comes in handy for this mess!