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French door Refrigerator leaking

(Topic created: yesterday)
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userDoyaXZIwcB
Constellation
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Kitchen and Family Hub
Hi

My rf29a9771sr refrigerator is leaking, there is water and icicles under the deli drawer, we then replaced the water filter with a new one and still leaking, seems that leak comes from behind the water filter assembly.

Any tips?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello@userDoyaXZIwcB! Thank you for reaching out! If it's still leaking after replacing the water filter, this is something that will require service. Depending on your warranty, you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello@userDoyaXZIwcB! Thank you for reaching out! If it's still leaking after replacing the water filter, this is something that will require service. Depending on your warranty, you will have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/