Solved: Dishwasher part found in filter assembly - Samsung Community

Ken9630 · ‎11-11-2023

Samsung dw80j755us with Waterwall dishwasher was not draining.

Removed exterior filter, extra water and internal filter, cleaned them up but also found a random plastic piece laying in the filter. Unsure it's part of the filter itself or part of the baskets/something else.

Can anyone identify this piece / where it should live? it's about an 1.5 inches long. I don't see any obvious places for it in the filter nor on any part listings.

Samsung_Moderator · ‎11-15-2023

Hi there, Thanks so much for reaching out about this. I can definitely understand the concern of finding an unattached part inside your dishwasher. Unfortunately, we are unable to confirm if, or where, this part may have come from based on the photo and description. At this point, we would recommend having a technician come out and inspect the unit to make a determination. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dishwashers/

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Samsung_Moderator · ‎11-15-2023

Hi there, Thanks so much for reaching out about this. I can definitely understand the concern of finding an unattached part inside your dishwasher. Unfortunately, we are unable to confirm if, or where, this part may have come from based on the photo and description. At this point, we would recommend having a technician come out and inspect the unit to make a determination. There are a few options here we can take based on your warranty status.
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team.
If you’re out of the one-year manufacturer’s warranty:
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/dishwashers/

Original topic:

Dishwasher part found in filter assembly

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