Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[DT2122]

Thanks, Chris! The more eyes on this the better 

[userkm9fyYWUCx]

Same issue here. US model. Talking to customer support now.

[AAG2891]

Shame on Samsung I just bought soundbar for 1 week and I was excited after reading the review on how the soundbar is amazing, I was using for few days and then they rolled this update now its not responsive!!! My source is stuck on TV EARC and I cannot change! reset is not helping!

[NeverUtesUT20021]

I have the same issue on this model that I've had for three weeks. It is stuck on TV ARC. I have performed the factory reset with no success. I cannot change the input or Bluetooth. My Samsung SmartThings app shows the soundbar is offline and cannot connect to it for offline diagnostics. I spent 90 minutes on a chat last night trying everything to no avail.

I called Samsung support tonight, and they have set up a service ticket with service@techeim.com. I refuse to send it anywhere for repair now that I've found this forum. 

[javierfranciscoa]

I had the same issue today, and struggled for like an hour until I saw this post, is exactly what I'm experiencing, stuck in the arc/hdmi and no possibility to troubleshoot. Fix this ASAP

[RoshN]

Tv earc screen as well. Cannot reset. Tried usb upgrade for 1020 file. But did not update. 

[Korean1]

Sams issue from Korea

[Steveo540]

Fix this Samsung!!!!

[SgtFidget]

Same thing happened to me last night. Have had this for 6 months now. Hoping an update will come out to fix this as shipping this back would be extremely difficult for me.

[EI29]

How dumb can Samsung be?

If it wasn't already enough the constant delays with the updates to smartphones, now this?!

Honestly, sometimes it seems an amateur company!

And their "solutions" are usually great: Take it (or ship it) to your nearest Samsung authorised repair center. You will spend precious time and money with either option but that's your problem, not ours...

Fortunately I found about it while on v1016.0, and I already went to:

"SmartThings -> Soundbar -> Info" and turned off auto updates.

Since when Samsung "decides" to mess up things they done it pretty badly, I even went to:

"SmartThings -> Menu -> SmartThings Settings" and turned off "Auto update devices and services".

Now let's see how long will I have to keep the updates to the soundbar and to my SmartThings hub and devices, turned off.