Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[jrmmtl]

Thanks for this.

[DT2122]

Thanks, Chris! The more eyes on this the better 

[userkm9fyYWUCx]

Same issue here. US model. Talking to customer support now.

[AAG2891]

Shame on Samsung I just bought soundbar for 1 week and I was excited after reading the review on how the soundbar is amazing, I was using for few days and then they rolled this update now its not responsive!!! My source is stuck on TV EARC and I cannot change! reset is not helping!

[NeverUtesUT20021]

I have the same issue on this model that I've had for three weeks. It is stuck on TV ARC. I have performed the factory reset with no success. I cannot change the input or Bluetooth. My Samsung SmartThings app shows the soundbar is offline and cannot connect to it for offline diagnostics. I spent 90 minutes on a chat last night trying everything to no avail.

I called Samsung support tonight, and they have set up a service ticket with service@techeim.com. I refuse to send it anywhere for repair now that I've found this forum. 

[javierfranciscoa]

I had the same issue today, and struggled for like an hour until I saw this post, is exactly what I'm experiencing, stuck in the arc/hdmi and no possibility to troubleshoot. Fix this ASAP

[RoshN]

Tv earc screen as well. Cannot reset. Tried usb upgrade for 1020 file. But did not update. 

[Korean1]

Sams issue from Korea

[Steveo540]

Fix this Samsung!!!!

[SgtFidget]

Same thing happened to me last night. Have had this for 6 months now. Hoping an update will come out to fix this as shipping this back would be extremely difficult for me.