Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[hengng2000]

Just a quick update on my case (in Malaysia).  I sent in my soundbar to my nearest Samsung SC last Saturday (15/03/2025). 

Today I got an update saying SC has ordered the necessary parts for my repair.  It looks like you can't downgrade to the lower version by yourself through service USB port,  instead you may have to send the soundbar back to samsung SC for hardware exchange/repair

[Seanlcq]

Bro, you direct purchased the soundbar from Samsung or from other retailer? Mine one go through Senheng but seems like more complicated process. 😑

[hengng2000]

I bought from Samsung retailer. 

No worry, Senheng is also one of Samsung retailer.  If your soundbar is still in warranty then just send to any samsung SC near you, should be ok.

[Tjc2005]

Pathetic. They haven't even collected my bar yet.

[Vandellio86]

Had the same message sent last night also. My sound bar still in my living room. 

[Cerbero_X86]

Since it's a buggy update, Samsung should remove it to prevent other devices from updating. I've disconnected my soundbar from the internet to avoid updating, and I'd like to know when it's safe to reconnect it.

[Deejayp11]

As far as I know they have removed the buggy update (1020.7) from the download center. If you search the FW updates for the Q990D, only the 1016 update appears. I was also one of the lucky ones that had enough time to turn off auto-updates, and when I look at Smartthings it says that 1016 is the current version. I don’t have an option to update past that.

[Adma]

An update for UK customers.

The Samsung Authorised Service Centre have told me that my Q990D requires a replacement PCB.  They have put an order in for one.  The bad news is that Samsung are out of stock of said boards.  If they cannot source the PCB within a week they will notify Samsung that they are unable to repair the Soundbar.  Samsung will then have to come up with an alternative solution.

I assume that would be either providing a new replacement sound bar system or a refund.  I cannot see them offering any form of refund since I purchased the Soundbar from a UK retailer.

I hope they can source the PCB in time since it would be up and running fairly quickly and involve less hassle.

I shall update when anything happens.

[Tjc2005]

UK here. I just got off the phone with an update. Parts ordered, they said the mainboard should be here next week but the power board maybe 2nd April. Come on I'm not waiting that long not a chance.

[brizia786]

@Adma Was your soundbar collected by Samsung UK or will they try to fix at your home?

I have yet to raise ticket for repair and was hpoing this could be fixed via another firmware fix as opposed to a hardware replacement. Thanks.