Just adding to my story. I saw this thread and realized I wasn't going crazy and my soundbar (Q950A) didn't just randomly die for no reason. Chatbox at the Support site led me nowhere. They told me to pay for my own repair. I called Samsung and after some haggling they agreed to create a repair ticket and someone would come pick up my soundbar (at least that's what I understood). They said wait 24-48 hours for them to call me. 48 hours later I called and they told me the ticket was canceled. I wasn't notified, I just called them to check the status. They said okay, they'll create another repair ticket. Now I'm waiting again and hope they don't just randomly cancel my repair ticket like they way they randomly killed my soundbar.
Just adding to my story. I saw this thread and realized I wasn't going crazy and my soundbar (Q950A) didn't just randomly die for no reason. Chatbox at the Support site led me nowhere. They told me to pay for my own repair. I called Samsung and after some haggling they agreed to create a repair ticket and someone would come pick up my soundbar (at least that's what I understood). They said wait 24-48 hours for them to call me. 48 hours later I called and they told me the ticket was canceled. I wasn't notified, I just called them to check the status. They said okay, they'll create another repair ticket. Now I'm waiting again and hope they don't just randomly cancel my repair ticket like they way they randomly killed my soundbar.
UPDATE: So I called the support again. I had to haggle with them for over an hour. They basically said no because my warranty is over. Finally I got a supervisor who put me on hold intermittently for another hour or so because telling me to email the office of the President. I did so. I received a call response about 3 business days later and they told me they cannot fix because of the warranty. Another hour or so of haggling finally they agreed to let me send in the soundbar to diagnose the issue and sent me a shipping label. I sent the soundbar in and I received it back yesterday all fixed! So.... It wasn't easy but Samsung did do the repair for me. Hopefully this helps someone out there.
I have the HW-Q950A. Same issue. For what it's worth, I think they updated the soundbar and I noticed there's some improvements in the soundbar and its integration with my TV.
I have Q990D with firmware 1021.2 and I still have my soundbar stop working on earc . I have tried new cables and problem is still there. After unhooking/resetting cables and power off/back on soundbar it works again. Can Samsung not fix the bad firmware issue they caused.
Have the same. Need to unplug and reset in order work again. Can't switch between tv audio and sound bar which was breeze before firmware update. Taking this to Samsung nominated repair shop
To anyone still experiencing this (it's now 8/19/25), my device seemed frozen. It was stuck on volume 10, remote unresponsive except for power on/off. Could not even factory reset.
As per one user above, I simply unplugged the device while it was powered on. Plugged back in 10 seconds later, pressed power on the remote and it works. I hope this was just a hiccup for my device, but I wanted to share in case anyone else gets frustrated.
I contacted Samsung support and was told that my soundbar would be fixed thanks to a one time only out of warranty favor. So I shipped back my unit and waited. While waiting, I got a text from Samsung for an eCoupon for $25. I just received my soundbar back and to my dismay the same issues were present. When I contacted Samsung, they said that by accepting the eCoupon I "agreed" to just have my unit shipped back to me as is. No where in the text did it say anything about that. I am irrate after spending $1000+ on a soundbar that is now not working. You have to do better Samsung or else you have lost a customer for life.
