Hey everyone, If your Samsung soundbar (Q990D, Q930D, Q800D, Q900C, etc.) bricked after a firmware update—stuck on “TV eARC,” no sound, no control—you’re not alone. The 1020.7 update has caused this across many units.
Samsung is offering free repairs, so definitely try them first: Samsung Support
If they won’t repair it, or you just want a faster fix, I offer a professional EEPROM repair service.
Just a quick update. I got back my repaired Q990D soundbar last Friday (04/04/2025). It took Samsung around 1 month time to fix, technician told me a new motherboard was replaced. I am from Seremban, Malaysia
They completely rejected my repair, after having me ship it to NJ. They are saying that Woot sold me a Canadian version, as if that mattered when they were the ones to break it via the update.
In Mexico there is no Warranty service, it's been almost a month and they haven't been able to locate any service technician or center that can repair the soundbar, the thing is not even a technician has seen my soundbar, the few service centers doesn't attend to soundbars... it's been more than a week since I'm waiting for a free shipment order to be provided by Samsung to deliver my soundbar to a center....
What was your process? My soundbar Q950A just bricked. I think it happened about a week ago. I think Samsung's still pushing the bad update or pushed another one out. I haven't seen anyone talking about the Q950A. Maybe I have an unpopular model or there's about to be a new wave of customers.
How did you get it fixed? Did you set it up over phone or by the chatbox in the website?
I’d spoken with their ‘App Support’ team, to where they’ve confirmed they’ve suspended the faulty firmware and it’s okay to use ‘Over The Air Update’. I haven’t heard of issues still persisting.
Update: They canceled my 2nd ticket. Claimed the soundbars too big to ship. Then they said i'm out of warranty and I have to pay out of pocket.
I'm not hopeful that Samsung will give me a fair resolution. I'm out of warranty but Samsung should be liable for the breakage. They broke my soundbar and are wasting a ton of my time.
After sending my Q990D Soundbar from TX to NJ for warranty repairs (shipping/packing paid for by Samsung). I received my sound bar back.
Good news. The sound bar works again. The bad news it came back damaged. I was immediately forwarded to a Samsung UPS Claims Coordinator. Evidence suggests that the damage happened while the repairs were being completed at the warranty center as there is no way you bang up the top/bottom but the side is left in perfect condition. I believe they replaced the front grill only. If I could post photos here, I would...
UPS box has no sign of exterior damage. Furthermore, the repair receipt even has the repair details of 1. Part # AH94-03964A ASSY PCB MAIN and 2. AH82-02579B A/S ASSY-COVER P-TOP.
This has been a fun trip yall. Only proves, customer service and overall quality of work is a thing of the past. My guess is "they" are pinning it on UPS and are going to try to pay me off with a useless gift card. While I might be 1 antidotal case, its only a symptom to a much larger problem. Stay vocal friends. Cheers.
I have called samsung UK and told about the problem. They issued repair ticket. Next day phone call from Electronic Services team in Swansea (approved by Samsung warranty repair specialists of choice for South West Wales) asking when they can collect faulty soundbar. They collected next day . After two weeks received back fixed . They delivered today . All free of charge. I was really missing my soundbar two weeks.
